It doesn’t matter what type of industry you’re in, these days all businesses require information technology
to some degree to help them achieve their end goals.

What are the Different Types of IT Service?

While it might be possible to manage many of your IT requirements in-house, many companies, especially small ones, tend to rely on an IT service from a managed service provider.

But there are so many different types of IT support available, how do you know you’re getting the right one for your business?

In this article, we’ll look at the different types of IT service.

What is an IT Service?

Before we look at the different types of IT support available, we first need to discuss what an IT service is.

IT services companies may carry out the installation and setup of hardware and software, the management of system infrastructures and networks, and troubleshooting on all aspects of tech. Let’s explore further.

Managed IT Service

Many IT providers that work alongside small businesses are known as managed service providers or
managed IT support. This can cover a wide array of bases.

This type of service allows the managed service provider to carry out work on a company’s network on an ongoing basis for a regular fee. This often works out to be a good value for the business receiving the support because it prevents major problems from forming.

On-Demand IT

Alternatively, businesses could access support on demand. With this option, you’ll still get the same level of support across a wide variety of functions, however, instead of paying a flat fee, the company will just pay for the service that they access whenever they need it.

Network Setup and Network Security

Your company may just be looking for support while you’re getting your network set up in the first instance. Network setup and network security are often offered as standalone packages.

Network security is essential, most IT service providers will offer this as part of their managed service offerings also.

Data Storage

Data storage and data backup are important to businesses that handle a large amount of sensitive information. Having the right support with your data storage and backup is essential. This may be offered as on-premises storage or as part of the cloud.

Software Support

For many businesses, software support is important, particularly where they are running a bespoke product that doesn’t have support from the developers.

Software support doesn’t just stop there though, it can be for any piece of software that you run. Software support allows users in need of technical fixes to get the help they need.

IT Communications

Communications covers a wide array of services including:
● Video conferencing- an ideal service if you have remote employees
● VoIP- allowing you to use your phone over the internet
● Chatbots – an IT provider may be able to design and create automated bots to communicate with your customers.

Your IT provider may manage your equipment or develop a personalized program for your company.

Finding the Right IT Service for Your Business

Whether you’re looking for IT consulting, or a bespoke IT service, there are lots of options out there. Speak with a few different companies and create the IT support package that meets your needs.

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